Get in touch
The fastest way to reach us is by email. We aim to respond within 24 hours on UK business days.
taptile@dynatexsaas.comPlease include your organisation name, what you were trying to do, and any error messages or screenshots.
iOS app help
Push notifications, login issues, app updates, install instructions.
Admin & web portal
Tiles, articles, design, notifications, contacts sync.
Privacy & data
What we collect, how we use it, your rights.
Integrations
NexusCMS, Wonde, SSO, email, payments.
iOS app — frequently asked questions
Why am I not receiving push notifications?+
Check the following on your iPhone:
- Settings → Notifications → Taptile → ensure “Allow Notifications” is on.
- Make sure you have an active internet connection.
- Sign out of the app and sign back in (this refreshes your push token).
- If still not working, email us with your device model and iOS version.
How do I log in to the app?+
Open the Taptile app, enter your organisation’s short code (e.g. STPETERS), then, if your organisation requires it, sign in with the email and password issued by your admin. Some organisations skip the login step.
The app shows old content / old branding.+
Pull down from the top of the home screen to refresh. If that doesn’t work, force-quit the app and reopen.
My account is locked or I forgot my password.+
Contact your school administrator first — they can reset your password instantly. If they cannot help, email us.
Admin portal — frequently asked questions
How do I add a tile?+
Log in to taptile.app → Tiles tab → Add Tile. Enter a title, choose an icon, and paste the URL the tile should open.
How do I send a push notification?+
Log in → Notify tab → write title and body → choose recipients → Send. Members of your tenant with the app installed will receive it within seconds.
How do I change my logo or colours?+
Log in → Design tab. Upload banner, app icon, and pick brand colours. Save and changes appear instantly in the web portal and (after pull-to-refresh) the iOS app.
Can I import a list of contacts?+
Yes — admins can upload a CSV under Users tab. For ongoing automatic sync, use the NexusCMS or Wonde integration in the Connect tab.
Integrations
How do I connect NexusCMS?+
Log in → Connect tab → Generate API key → copy it immediately. Send the key (securely) and the integration spec to your NexusCMS administrator.
How do I connect Wonde?+
Log in → Connect tab → Wonde Integration. Toggle on and paste your Wonde API token. Initial sync runs immediately, with daily automatic sync coming later in 2026.
What payment methods do you accept?+
All major credit and debit cards via Stripe. Direct Debit and invoicing available on annual plans — email us.
Privacy & security
Where is my data stored?+
Primary data is stored in our MongoDB Atlas EU region. Uploaded images are in DigitalOcean Spaces in Frankfurt. See our Privacy Policy for the full list of sub-processors.
Can I delete all my data?+
Yes — email us and we will delete your account and all associated data within 30 days. Backups are then purged within a further 30 days.
Are you GDPR-compliant?+
Yes. We follow UK and EU GDPR requirements, support all subject access rights, and never sell or share your data for advertising purposes.
Still stuck?
We’re real people based in the UK. Email us with as much detail as you can and we’ll get back to you quickly.
taptile@dynatexsaas.com